The Digital Markets, Competition and Consumers Act 2024

March 11, 2026 · WOWERI

The UK has introduced new rules governing alternative dispute resolution for consumer contracts. The Digital Markets, Competition and Consumers Act 2024 confers new functions on the Chartered Trading Standards Institute.

Introduction

The UK has introduced new rules governing alternative dispute resolution for consumer contracts. The Digital Markets, Competition and Consumers Act 2024 confers new functions on the Chartered Trading Standards Institute (CTSI).

Key Provisions

The new rules provide CTSI with powers to resolve consumer contract disputes. This means that CTSI will be able to help consumers and businesses resolve disputes without going to court.

Impact on Consumers

The new rules should improve consumer protection and make the dispute resolution process more efficient. Consumers will be able to contact CTSI for help resolving disputes related to consumer contracts.

Impact on Business

The new rules also affect businesses, as companies will have to cooperate with CTSI in the dispute resolution process. This may require businesses to implement new procedures and processes for resolving disputes with consumers.

Conclusion

The new rules introduced by the Digital Markets, Competition and Consumers Act 2024 should improve consumer protection and make the dispute resolution process more efficient. Consumers and businesses should familiarize themselves with the new rules and understand how they will be affected by these changes.

Source: legislation.gov.uk